Cpm100.jpg (53007 bytes)Office Information 
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Castle Property LLC,  206 South Ave., Harrisonburg, VA 22801 
Phone / FAX:   540 - 564 - 2659 
Web Site:   www.CastleProperty.com       E-Mail:   office @ CastleProperty . com

***   During the Coronavirus Pandemic, the office lobby will remain locked.  Please contact us by phone or e-mail only.  

                                                  
Office Hours:   We do not have regular office hours.  The majority of our work is on-site performing work at properties,  inspections, showing appointments and move-in/outs.  We have a 24/7 drop box available in front of the office for anytime drop off of payments and correspondances.  If you want to meet with us at the office, please make an appointment.

Best way to contact us:     Please use E-mail and Voicemail (VM) to reach us.   It is our goal to respond to all e-mails and voice mails within one business day.  

PLEASE DO NOT SENT EMERGENCY REQUESTS BY E-MAIL OR VOICEMAIL.  Please see Emergency Service instructions below.

Please help us better serve you by including these items in every e-mail and VM:
1:  Your name and property address including bedroom number.  This avoids a return message of  "Who is this and where do you live?"  
2:  The specific reason for the e-mail/VM and what you are asking us to do.
3:  If service is needed, please list specifically where in the problem item is located.  (which bathroom, which door knob is loose, which outlet is not working)
4:  If service is needed, please specify what is the specific problem even if you don't know the cause or the solution.  
5:  If you do know the cause, please share this information so we can better diagnose, better equipped our staff and repair your issue quicker. 

Emergency Service:  Call the office (540) 564 - 2659 and listen to the message.  Dial "999" to be connected to the on call emergency staff.   Please use this number only for urgent service work requiring immediate attention.  Emergency staff will not have access to your account information or contact information, be sure to supply this in your message. 

24 Hour drop box:   Please feel free to use the blue drop box any time for payments, forms or returning keys.  The box is located on the right side of our main office door.  Inside the drop box door flap are payment envelopes and pens.   Envelopes are not required for payments, however all payments should include the Tenant's name and property address to assist with proper crediting.  

Payments:  Personal checks, bank checks and money orders are accepted.  CASH is not permitted.    Money orders can be purchased one block away at the CVS pharmacy at the corner of South High and South Ave.  If CVS is closed, there is a 24 hour Wal-Mart about 1 mile South of our office on South High Street. 

Keys:   Please do not drop loose unmarked keys into the drop box without CLEARLY marking your name and property address.   Each year we receive a few "mystery keys" and can not give credit.  Envelopes and pens are located inside the front flap of the drop box.

Directions:  Select for detailed directions to the office


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